Terms of service

1. Description and Use of the Platform

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TUSOL delivers powdered organic protein and superfood smoothie blends and other Products. Through our Platform, we offer package and subscription Services, where we deliver single-serve packs of powdered ingredients you need to make a delicious blend, in exactly the right proportions, as well as other Products. Weโ€™ve designed our Services to taste amazing, save prep time, and reduce unnecessary waste.

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2. Eligibility

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The Sites are not targeted toward or intended for use by anyone under the age of 18. By using the Sites, you represent and warrant that you (a) are 18 years of age or older, (b) are a legal resident of the United States, (c) have not been previously suspended or removed from the Sites, or engaged in any activity that could result in suspension or removal from the Sites, (d) do not have more than one TUSOL account, and (e) have full power and authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party.

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3. Community Guidelines

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TUSOLโ€™s community, like any community, functions best when its people follow a few simple rules. By accessing and/or using the Website or the Platform, you hereby agree to comply with these community rules and that:

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  • You must be the age of majority in their jurisdiction and capable of entering into binding contracts;
  • You will not use the Website or the Platform for any unlawful purpose;
  • You may not use the Services to engage in any commercial activities, including, without limitation, raising money; advertising or promoting a product, service, or company; or engaging in any pyramid or other multi-tiered marketing scheme;
  • You will not upload, post, e-mail, transmit, or otherwise make available any User Content that:
  • is false, deceptive, misleading, deceitful, or misinformative;
  • infringes any copyright, trademark, trade secret, right of publicity, or other proprietary rights of any person or entity;
  • is threatening, tortious, defamatory, libelous, indecent, obscene, pornographic, invasive of anotherโ€™s privacy, or promotes violence; or
  • discloses any sensitive information about another person, including that personโ€™s e-mail address, postal address, phone number, credit card information, or any similar information;
  • You will not access or use the Website or the Platform to collect any market research for a competing business;
  • You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
  • You will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our technical infrastructure;
  • You will not use automated means, including spiders, robots, crawlers, data mining tools, or the like to download or scrape data from the Website or Platform, except for Internet search engines (e.g., Google) and non-commercial public archives (e.g., archive.org) that comply with our robots.txt file;
  • You will not cover, obscure, block, or in any way interfere with any advertisements and/or safety features (e.g., report abuse button) on the Website or the Platform; and
  • You will not interfere with or attempt to interrupt the proper operation of the Website or the Platform through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords through hacking, password or data

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Please let us know about inappropriate content. If you find something that violates our community guidelines, let us know, and weโ€™ll review it. We reserve the right, in our sole and absolute discretion, to deny you access to the Platform, or any portion of the Services, without notice, and remove any User Content that does not adhere to these guidelines.

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4. Registration, Account and Communication Preferences


In order to access and use certain areas or features of the Sites, you will need to register for a TUSOL account. By creating an account, you agree to (a) provide accurate, current and complete account information, (b) maintain and promptly update from time to time as necessary your account information, (c) maintain the security of your password and accept all risks of unauthorized access to your account and the information you provide to us, and (d) immediately notify us if you discover or otherwise suspect any security breaches related to the Sites or your account.

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By creating a TUSOL account, you also consent to receive electronic communications from TUSOL (e.g., via email or by posting notices to the Sites). These communications may include notices about your account (e.g., payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

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5. Ordering & Subscription Terms of Service
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Ordering Services
You may order TUSOL products by following the directions on the website. Once you have placed your order, it will be shipped to the address you enter. If you order a subscription product as noted on the product page, your subscription to the product will automatically renew every month until you cancel your subscription by following the directions on the website.

Subscription Recurring Delivery
As a TUSOL subscription customer, you receive 10% off from the standard one-time purchase price listed on the website. Once you complete your first purchase, we will continue to ship you a parcel with a your selection of smoothies, protein bars and/or lattes that consist of the ingredients listed on our website each month until your subscription is cancelled from within your subscription portal. BY SUBSCRIBING TO THE TUSOL PRODUCTS, YOU AGREE TO PAY THE SUBSCRIPTION FEE FOR THE PRODUCTS THAT ARE SUPPLIED IN EACH DELIVERY. SUBSCRIPTIONS MUST BE CANCELLED PRIOR TO THE NEXT PROCESSED ORDER OR ELSE THE PRODUCTS WILL BE SHIPPED AND THE RECURRING ORDER IS UNABLE TO BE REFUNDED.

Returns and Exchanges
Our website lists a Satisfaction Guarantee. In the event that you are unsatisfied with your products, you must email us toย hello@tusolwellness.comย within 15 days of receiving the products and we will work with you to find a solution based on the issue. We will ask questions regarding the quality of product, storage conditions and any existing allergens to ensure there are no product issues, and to keep all detailed information on file for internal purposes. Due to the perishable nature of our products, these requests must be made within the 15 day window. All returns incur a 15% shipping and restocking fee.

MEMBERSHIP CANCELLATIONS
Subscribers may cancel their membership anytime. To cancel an active subscription, visit the "My Account" page. From there, customers can manage their current order, payment information, active subscriptions, and shipping address.

CANCELLATION
If you would no longer like to receive your TUSOL subscription, and your subscription is currently active, you are solely responsible for pausing or canceling your subscription before it renews. If the subscription renews prior to cancellation, we are unable to process the return. You may emailย support@tusolwellness.comย if you need additional assistance.