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Frequently Asked Questions

  • Customer Support
    Contact Information

    EMAIL: You may email us anytime to receive customer support at hello@tusolwellness.comWe do our absolute best to respond within 24 hours.

    TUSOL MEMBERSHIP: Members may email us anytime to receive customer support at membership@tusolwellness.com. We do our absolute best to respond within 24 hours.

    PHONE: You can give us a call anytime at 310 853 0160. We try our best to be available M-F between 10am and 6pm PST.

    You can also feel free to leave us messages on Facebook and Instagram as we try to check those frequently.

    Press Inquiries + Partnerships

    For Press inquiries and partnership opportunities, please contact us at press@tusolwellness.com

    Becoming and affiliate

    If you are interested in discussing affiliate opportunities, please contact us at hello@tusolwellness.com

    Do you offer samples?

    We do not have any samples available at the moment. One way to try the product is to meet us at events, sign up on our mailing list, or follow us on instagram @tusolwellness to find out when we are doing tastings near you!

  • Product Breakdown
    Matcha + Ashwagandha

    What’s in it?

    Ingredients: Organic Pumpkin Seed Protein, Organic Pea Protein, Organic Gelatinized Maca, Organic Tocotrienols, Organic Banana, Organic Psyllum Husk, Organic Ceremonial Matcha, Organic Ashwaghanda, Organic Spirulina, Organic Barley Grass, Organic Wheatgrass, Organic Ginger Root, Organic Yacon Root, Organic Coconut Milk, Enzyme Blend [Amylase, Protease, Peptidase, Papain, Lactase, Lipase], Probiotic Blend [Lactobacillus acidophilus, Lactobacillus Plantarum, Lactobacillus Salivarius, Bifidobacterium breve, Bifidobacterium lactis], Organic Locust Bean Gum, Xanthan Gum, Organic Stevia Reb-A

     

    How much caffeine is in Matcha + Ashwagandha smoothie?

    Our Matcha + Ashwagandha smoothie contains approximately 12mg of caffeine

     

    Is this product organic?

    Yes, it’s certified organic by CCOF.

     

    When should I drink it?

    TUSOL Smoothies can be enjoyed any time as a meal replacement.

     

    How much should I use?

    We recommend either 1 or 2 smoothies per day as a meal replacement.

     

    How should I use it?

    Add water or nut milk, ice, and a smoothie sachet to your blender – blend and enjoy. To use as a meal replacement, add nut butter, and your favorite fruit to the blender as well.

     

    How much protein is in it?

    20g of plant protein per serving.

    Turmeric + Ginger

    What’s in it?

    Ingredients: Organic Pumpkin Seed Protein, Organic Pea Protein, Organic Gelatinized Maca, Organic Tocotrienols (Rice Bran Solubles), Organic Brown Flax Seeds, Organic Turmeric, Organic Ginger Root, Organic Ceylon Cinnamon, Organic Curcumin, Enzyme Blend [Amylase, Protease, Peptidase, Papain, Lactase, Lipase], Probiotic Blend [Lactobacillus acidophilus, Lactobacillus Plantarum, Lactobacillus Salivarius, Bifidobacterium breve, Bifidobacterium lactis] Organic Locust Bean Gum, Xanthan Gum, Organic Stevia

     

    Is this product organic?

    Yes, it’s certified organic by CCOF.

     

    When should I drink it?

    TUSOL Smoothies can be enjoyed any time as a meal replacement.

     

    How much should I use?

    We recommend either 1 or 2 smoothies per day as a meal replacement.

     

    How should I use it?

    Add water or nut milk, ice, and a smoothie sachet to your blender – blend and enjoy. To use as a meal replacement, add nut butter, and your favorite fruit to the blender as well

     

    How much protein is in it?

    20g of plant protein per serving

    Cacao + Lion’s Mane

    What’s in it?

    Ingredients: Organic Pumpkin Seed Protein, Organic Pea Protein, Organic Cacao, Organic Gelatinized Maca, Organic Tocotrienols (Rice Bran Solubles), Organic Black Sesame Seeds, Organic Banana, Organic Lucuma, Organic Lion’s Mane, Organic Reishi Mushroom, Enzyme Blend [Amylase, Protease, Peptidase, Papain, Lactase, Lipase], Probiotic Blend [Lactobacillus acidophilus, Lactobacillus Plantarum, Lactobacillus Salivarius, Bifidobacterium breve, Bifidobacterium lactis], Organic Locust Bean Gum, Xanthan Gum, Organic Ceylon Cinnamon, Organic Yacon Root, Organic Stevia Reb-A, Pink Himalayan Salt

     

    Is this product organic?

    Yes, it’s certified organic by CCOF.

     

    When should I drink it?

    TUSOL Smoothies can be enjoyed any time as a meal replacement.

     

    How much should I use?

    We recommend either 1 or 2 smoothies per day as a meal replacement.

     

    How should I use it?

    Add water or nut milk, ice, and a smoothie sachet to your blender – blend and enjoy. To use as a meal replacement, add nut butter, and your favorite fruit to the blender as well

     

    How much protein is in it?

    22g of plant protein per serving

    Banana + Chaga

    What’s in it?

    Ingredients: Organic Pumpkin Seed Protein, Organic Pea Protein, Organic Gelatinized Maca, Organic Tocotrienols (Rice Bran Solubles), Organic Lucuma, Organic Banana, Organic Chaga Mushroom Powder, Organic Lion’s Mane Mushroom, Organic Mesquite, Enzyme Blend [Amylase, Protease, Peptidase, Papain, Lactase, Lipase], Probiotic Blend [Lactobacillus acidophilus, Lactobacillus Plantarum, Lactobacillus Salivarius, Bifidobacterium breve, Bifidobacterium lactis], Organic Locust Bean Gum, Xanthan Gum, Organic Ceylon Cinnamon, Organic Vanilla Bean, Organic Stevia Reb-A

     

    Is this product organic?

    Yes, it’s certified organic by CCOF.

     

    When should I drink it?

    TUSOL Smoothies can be enjoyed any time as a meal replacement.

     

    How much should I use?

    We recommend either 1 or 2 smoothies per day as a meal replacement.

     

    How should I use it?

    Add water or nut milk, ice, and a smoothie sachet to your blender – blend and enjoy. To use as a meal replacement, add nut butter, and your favorite fruit to the blender as well

     

    How much protein is in it?

    20g of plant protein per serving

    Maqui + Baobab

    What’s in it?

    Ingredients: Organic Pumpkin Seed Protein, Organic Pea Protein, Organic Gelatinized Maca, Organic Maqui Berry, Organic Açai, Organic Baobab, Organic Tocotrienols (Rice Bran Solubles), Organic Black Sesame Seeds, Organic Chaga Mushroom Powder, Enzyme Blend [Amylase, Protease, Peptidase, Papain, Lactase, Lipase], Probiotic Blend [Lactobacillus acidophilus, Lactobacillus Plantarum, Lactobacillus Salivarius, Bifidobacterium breve, Bifidobacterium lactis] Organic Locust Bean Gum, Xanthan Gum, Organic Stevia Reb-A

     

    Is this product organic?

    Yes, it’s certified organic by CCOF.

     

    When should I drink it?

    TUSOL Smoothies can be enjoyed any time as a meal replacement.

     

    How much should I use?

    We recommend either 1 or 2 smoothies per day as a meal replacement.

     

    How should I use it?

    Add water or nut milk, ice, and a smoothie sachet to your blender – blend and enjoy. To use as a meal replacement, add nut butter, and your favorite fruit to the blender as well

     

    How much protein is in it?

    21g of plant protein per serving

  • Subscription
    How do I log in and manage my subscription?

    You may login anytime through the Member Portal on our website.

    Can I pause my subscription?

    You may pause or cancel your subscription at any time within your Member Portal.

    Can I join the membership if I live outside of the US?

    As of now, we ship only within the US. Please sign up to receive our newsletters and to be the first to know when we open membership to outside the US.

  • Ordering and Shipping
    Ordering

    Where can I purchase TUSOL products? 

    Our products are currently available exclusively online. Sign up for our mailing list or follow us @tusolwellness to hear about any availability updates.

     

    What forms of payment do you accept?

    We accept all major credit cards.

     

    When will my credit card be charged? 

    Your credit card will be charged when your order is placed.

     

    How soon is my order processed? 

    All orders are processed within 1 business day. Orders are not processed on weekends or holidays.

     

    How do I apply discount codes?

    Discount codes can be applied at checkout. Only one discount is valid per order.

    Shipping

    Where do you ship? 

    As of now, we ship only within the United States. Sign up for our mailing list or follow us @tusolwellness to be first to know when we can ship internationally.

     

    Is shipping included?

    Shipping is included on all orders within the United States over $100. We work with USPS, FedEx and UPS.

     

    How long does shipping take? 

    Shipping is estimated to take between 3-5 business days after the order is processed.

     

    Is a signature required at delivery? 

    We do not require signatures upon receipt and we are not responsible for lost or stolen packages.

     

    How can I track my order? 

    Tracking numbers will be emailed to you after your order is shipped.

     

    What do I do if I need my package by a specific date? 

    FedEx offers second day shipping and next day air shipping options. You may select your shipping preference at checkout.

    Returns

    TUSOL boxes are made to order food products so unfortunately we are unable to accept returns. If you are dissatisfied for any reason you may reach out to us at hello@tusolwellness.com.

  • All About Smoothies
    What do your products taste like?

    When you hear the word mushrooms in our formulations you might think of good old culinary mushrooms sometimes used to top your pizza. Or when you hear about ashwagandha, or curcumin you think of strong medicinal herbs. The mushrooms added into some of our formulations like Chaga, Reishi and Lion’s mane taste a bit different from each other, however the taste is more or less herbal and earthy tasting. We have added a touch of stevia, banana, yacon root, and lucuma to offset some of the earthy tastes of the botanical herbs in each formulation.

     

    Our Matcha + Ashwagandha has a slight familiar taste of matcha, coconut and ginger. But you can make it your own by adding coconut meat or banana, even jackfruit or blueberries make it taste even more delicious.

     

    Our Cacao + Lion’s Mane tastes similar to chocolate, with a slight hint of cinnamon and sea salt to balance it.  It contains lucuma, a native Peruvian fruit, raw banana powder, and yacon root a sweet tuberous root native to South America to offset the bitterness of the cacao and give it its delicious chocolate dessert taste.

     

    The Maqui + Baobab tastes like a tangy berry smoothie with a touch of coconut. It’s sweetness comes from the three berries maqui berry, and acai berry and a touch of stevia to balance the tanginess, giving you a dessert like smoothie without the making it a sugar bomb.

     

    Our Turmeric + Ginger tastes like a unique twist on a classic golden iced latte with a touch of ginger.

     

    Our Banana + Chaga tastes like an earthy banana smoothie. We used mesquite, a sweet fruit native to South America but with an impressive antioxidant and protein profile to balance its earthiness and give it its ice cream like sweet taste.

     

    Are your smoothies Kosher?

    Although 98% of our ingredients are certified kosher, unfortunately there are a couple that are not.

     

    Are your smoothies Organic?

    Yes, all of our smoothies are Certified Organic by CCOF.

     

    Are your smoothies Non-GMO?

    Yes! We wouldn’t be in this business if we were adding GMO to our products. Our products are certified organic, and non-GMO and thoroughly tested to make sure the ingredients are pure and potent.

     

    How many TUSOL Smoothies can I consume in a day?

    We recommend enjoying our smoothies once or twice a day as meal replacements.

     

    Can I combine smoothies?

    We don’t recommend combining smoothies. They are quite medicinal with generous amounts of potent superfoods in each sachet, and we have meticulously formulated them as single serving smoothies. You may, however, enjoy twice daily with a 4 to 6-hour window in between.

    Ingredient Safety

    Why is Prop 65 on your labels?

     

    This statement is required by Proposition 65 – a labeling law for the state of California.

    You should always be aware of all product warnings. Prop 65 standards for warnings are often very conservative. For example, for reproductive toxicants, the level for warnings is 1000 times lower than the lowest level at which animal studies reported no reproductive health effect. A Prop 65 warning does not automatically mean that the product is unsafe.

    There are over 800 foods and chemicals that are listed under Prop 65. These range from asbestos and BPA to aloe vera.

    As Prop 65 says themselves:

    “Food is essential to life and good health. However, many foods contain substances, such as saturated fats, salt and sugar, that should be consumed in moderation. Similarly, some foods contain Proposition 65 chemicals. This does not mean that these foods should never be eaten. But interested consumers can decide what and how often to eat certain foods if they wish to reduce their exposure to these chemicals.” (source)

    If you’re going through a stroll of around LA, you’ll see these warnings on the front of every single coffee shop. And on practically every food in the grocery store.

    Lead and TUSOL Products
    The Prop 65 statement you may have seen reads:
    “Lead, which is known to the State of California to cause birth defects or other reproductive harm.” 

    Now, definitely don’t go licking any walls, because lead is commonly found in America in paint, cosmetics and toys. It’s also part of many manufacturing processes. Because of this, lead can wind up in soil. Plants then absorb naturally occurring minerals, including lead, which can mean trace amounts of lead in food.

     

    Don’t live in California? 
    Even if you live outside the state of California, all of our US packaging has this statement.

    While Prop 65 warnings sound scary, they aren’t nearly as terrifying after you dive a little deeper into the research.

    I also want to assure you that all of our products are continuously tested in third party laboratories for heavy metals, microbial quality, mold, yeast and pesticides.

     

    Are TUSOL Smoothies vegan and gluten-free?

    Yes, there are no animal products in any of our smoothies; they are made with 100% plant-based ingredients. Our smoothies are also gluten-free.

     

    Is Matcha + Ashwagandha gluten-free?

    Our Matcha + Ashwagandha blend contains wheatgrass and barley grass. When people hear wheat, they automatically think gluten. However, the actual grass itself does not contain gluten, which is only found in the seed kernels of the wheat plant, and barley plant not in its grasses. That said, if you are allergic to wheat, you should also avoid wheatgrass entirely.

     

    Can I use these products while pregnant or nursing?

    We recommend you consult your healthcare professional before consuming any TUSOL smoothies if you are pregnant or nursing. During pregnancy and nursing it is important to use caution and listen to your body when consuming strong natural herbs. This is the case when using any TUSOL products. However, we cannot give any specific recommendations about which products to take.

     

    For Children

    We recommend that you speak to your child’s pediatrician or health care provider prior to giving them TUSOL products.

     

    Common Allergens

    All of our products are considered vegan and ingredients used to manufacture the products do not contain gluten, wheat, soy and peanuts.

    Our manufacturing takes place where other products are produced that do have allergens/gluten, we do take steps to avoid those. This includes full cleanups of the areas and equipment used for our production before running our products. We also test all our ingredients and final batches in third party laboratories for heavy metals, microbial quality, mold, yeast and pesticides.

     

    Tree Nuts: Our Maqui + Baobab and Matcha + Ashwagandha Smoothies contain coconut, and our warehouses and facilities also process nuts.

     

    Mushroom + Wheat Sensitivity: People with mushroom and wheat allergies should be extra cautious. Generally, the concentrated and spray-dried extracts of these functional mushrooms and herbs have very small amounts of salicylates & glutamate. You should talk to your healthcare provider before trying functional mushrooms if you have a mushroom allergy.

     

    Allergic Reactions

    It is very uncommon for superfoods to produce allergic reactions. Individual allergic reactions from using them are always theoretically possible, so if in doubt, consult your healthcare practitioner.

     

    Interactions and cautions

    We don’t recommend use of the products with antibiotics, anticoagulant, diabetes medications or intravenous glucose. We always recommend checking in with your healthcare practitioner prior to consuming our products if you are on these, or other medications.

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